Conditions of Carriage

Conditions of Carriage for travel on eBus public transport services.

Last updated: July 2023

These conditions apply to passengers travelling on eBus services provided by Operators appointed by Nelson City and Tasman District Councils under the Public Transport Operating Model (PTOM) or to provide the Public Transport On Demand Service.

These conditions do not apply to any other passenger services in the Nelson/Tasman region. The applicable terms for those services remain those that are published by the operators of those services on their websites or on tickets issued for those services.

1. General Conditions

  1. These Conditions of Carriage form the basis of our contract with you if you travel with us, or you are on one of our buses (Vehicle(s)) or on any of our premises that form part of the eBus public transport network.
  2. You agree to, and are bound by, these conditions as well as the conditions and terms specified on the eBus website when you choose to travel on the eBus public transport network by boarding one of our Vehicles, or in any premises used as part of the public transport network, for any other purpose.
  3. These conditions may change from time to time. Go to: for the current version.
  4. Our staff are required to ensure that these conditions are adhered to and where relevant may exercise discretion in ensuring that these conditions are complied with on our behalf.
  5. We take our obligations under relevant consumer laws seriously and strive to meet the guarantees applicable to our services under the Consumer Guarantees Act 1993. These guarantees are that the transport service you receive will be carried out with reasonable care and skill and will be reasonably fit for its purpose. Subject to paragraph 1.6, nothing in these conditions affects any of our obligations or your rights under the Consumer Guarantees Act 1993.
  6. If you are using our services for business purposes, you agree that the provisions of the Consumer Guarantees Act 1993 do not apply.
  7. Various terms are defined in Section 22 of this document.

2. Timings

  1. Our timetables (available at show scheduled arrival and departure times. The timetables change from time to time. You should always refer to the latest timetables when planning your journey. We always try to run reliable and punctual services according to these timetables. However, departure and arrival times are not guaranteed.
  2. The scheduled arrival or departure times of services are shown at many stations and stops across the network via our real-time information (RTI) message boards at bus interchanges and bus stops. While we do our best to provide accurate information about our services, departure and arrival times shown on RTI signs are not guaranteed.
  3. Sometimes our services may be disrupted and not run according to our published timetables. These are “unplanned service disruptions”. The cause of these unplanned service disruptions may be within or outside our control.
    Examples of causes outside of our control include:
    • adverse weather conditions;
    • tides;
    • traffic conditions;
    • the condition of road infrastructure;
    • accidents;
    • mechanical, electrical or communications failures;
    • safety concerns;
    • power failures;
    • fuel shortages;
    • disasters;
    • emergencies, pandemic; and
    • industrial action.
  4. If there is an unplanned service disruption, we will do our best to:
    • tell you why;
    • keep you informed about service changes during your Journey; and
    • provide information about disruptions and service changes via the eBus website (, RTI signs and other communication channels.
  5. Some service disruptions are planned or are known in advance, for example disruptions to accommodate maintenance work, certain road closures, diversions, and trials. These are “planned service disruptions”. We will provide you with information on planned service disruptions at: and via other media channels, such as posters on affected bus stops and interchanges.
  6. If service disruptions occur, we may use a different Vehicle, change timetables or routes, or stop or cancel Vehicles. If the service disruption is unplanned then we may do these things without giving you or other customers advance notice.
  7. Where the causes of any service disruptions are within our control, we will try to remedy the service disruption within a reasonable time, including by trying to provide replacement services. We will try to ensure that any replacement services we provide depart from, and stop as close to, the scheduled stops as is lawful and safe, and run as close as reasonably practicable to the scheduled times, however, you should be aware that we may not always achieve this. In addition, replacement services may be provided using a different type of Vehicle or a Vehicle with different passenger, cycle or luggage capacity.
  8. You have rights of redress under the Consumer Guarantees Act 1993 if we have not met the guarantees applicable to our services under the Consumer Guarantees Act 1993, which are:
    • that the transport service you receive will be carried out with reasonable care and skill; and
    • that the transport service will be reasonably fit for its purpose.
  9. Under the Consumer Guarantees Act you may have the right to a partial or full fare refund in relation to unplanned service disruptions unless the service disruption was due to:
    • causes beyond our control; or
    • an act, default, omission, or representation made by a party other than us or our agents.
  10. We will consider your request for a fare refund in relation to a service disruption where we have not met the guarantees applicable to our transport services. If you believe you are entitled to a refund, please contact us at: email: or phone: 03 546 0200.

3. Vehicle capacity and health and safety

  1. We try to provide appropriate Vehicle capacity on our services, but there may be occasions when a Vehicle reaches its passenger capacity limit, or a limit required under public health direction. If a Vehicle is full, you may be refused entry to board it, and in some cases, it may not stop to pick up waiting passengers.
  2. We may refuse you entry to, or require you to leave, our Vehicles at any time for health and safety reasons.
  3. In some instances, we may be required under public health direction to advise passengers of other public health measures that are recommended or required under an order from the Director General of Health.

4. Getting on and off bus services

  1. You must ensure that you are clearly visible to the driver at your bus stop or pick up point.
  2. You must get on and off the bus only at designated bus stops, unless the bus service is an “On Demand” service. Drivers will stop only where it is safe and legal to do so.
  3. If there are passengers waiting to get off the bus, you must let these passengers get off before you get on the bus.
  4. You must not stand on the steps of the bus or in any area marked as “no standing area” (e.g.beside the driver) while the bus is moving.

5. Fares and tickets

  1. You must have a valid Ticket or proof of entitlement to travel on our services. You must keep your Ticket safe, undamaged and unaltered for the whole of your Journey and present it on request for validation by our staff or Transport Officers. Otherwise, you may be required to pay another fare or asked to leave the Vehicle.
  2. You must pay the correct fare for your entire Journey in accordance with the eBus fare schedule, the conditions of use printed on tickets and specified on the website ( and these conditions.
  3. Information about fares including how fares are calculated, fare zones, fare types, concessions, Ticket prices and how and where Bee Cards can be purchased are set out on the website at:
  4. Where available, you can buy paper tickets on board our Vehicles with cash. However, most Tickets need to be purchased through the Bee Card system in advance. Cash fares and some fare products may not be available on some services. EFTPOS facilities are not available on our Vehicles unless otherwise specified for the service. For a copy of the fare schedule and more information about fares and how Tickets are purchased go to:
  5. Off-peak hours are between 9 am and 3 pm and after 6:30 pm on weekdays; and all day on weekends and public holidays. These are also the hours for free travel on SuperGold Cards on designated services. All bus trips on early morning services before 7am are off-peak.
  6. You may purchase a cash Ticket for another person or give your Ticket to another person. In either case, the new holder of the Ticket will be the lawful holder, and will be bound by these conditions, any conditions of use specified on paper tickets and / or the website at
  7. You may use your Bee Card to pay for Ticket for another person. The other person must have valid identification to receive a concession fare, else the cost will be an adult fare.
  8. eBus staff, including Transport Officers, may ask to inspect your Ticket. If you fail to produce a valid Ticket for your Journey, you may be asked to leave the Vehicle or pay another fare. You will not be eligible for a refund should you later find a missing Ticket.
  9. You may not travel on a Vehicle beyond the point for which you have paid a fare or beyond the time for which your Ticket is valid, or otherwise evade or attempt to evade paying the fare for your Journey. If you continue to travel, you will be required to pay another fare or to leave the Vehicle.

6. Bee card

  1. Bee Card is the preferred method of fare payment for travel on eBus services for which the Bee card payment system is available.
  2. Where you wish to pay by cash, it is preferred that you pay the exact amount. Bus drivers have a limited cash float and may not be able to provide change. If the correct change cannot be given, the driver will provide the closest correct change above the ticket price.
  3. If you are using a Bee Card, the card must be loaded with a valid travel pass or a stored value of at least the minimum permissible fare amount for the Trip you wish to take at the initial tag-on. Otherwise, you may not be able to use it to travel with us and you may be required to pay another fare or leave the Vehicle.
  4. When using a Bee Card, you must validate your travel at the start of your Trip by tagging on, and at the end of your Trip by tagging off.
  5. Journey’s involving transfers between buses will require tagging on and off all buses that are used for the journey.  Bee Card will calculate the correct fare for the entire journey. The terms and conditions for transfers are set out on the website at:
  6. You are able to request the driver to allow for multi-passenger ‘tag-on’ on the same Bee Card. The driver will manually enter the amount of people to be tagged on before you tag your Bee Card. The multi-passenger tag on is not available for group travel on, on Demand services.
  7. Each person getting on a bus is expected to use their own Bee Card or use another payment method.
  8. When using stored value on a Bee Card, if you do not tag off at the end of your Trip, a “Default fare” will be applied to your card and any free or discounted transfers onto the next service will not be available.
  9. The Default fare will be the maximum cash fare that would be payable from where the Trip started to the end of the route, unless otherwise specified for a service or route. For children, the child cash fare is used to calculate the Default fare; for all others, the adult cash fare is used.
  10. When using a Bee Card, you are subject to the terms and conditions set out by Bee Card:

7. Concessions and discounts

  1. We have a range of discounted or free fares, and travel concessions. Concessions and discounts are available for the following people services, subject to detailed eligibility rules set out at:
    • Children under 5 years of age
    • Primary school students (5 – 12 years of age)
    • Intermediate and secondary school students (13 – 18 years of age)
    • Youth (19 – 24 years of age)
    • Full-time tertiary students
    • SuperGold Card holders
    • People travelling on Accessible Concessions and their accompanying Carer
    • Community Services Card holders entitled to Community Connect Concession.
  2. If you are travelling on a concession fare you must present to our staff a valid Ticket and proof of entitlement that you are entitled to the concession fare every time you board a Vehicle or whenever requested to show your Ticket during your Journey. If you do not, you may have to pay the required fare or leave the Vehicle.
  3. From time to time, we may change fares or tickets or run certain initiatives or promotions which may be restricted to certain services, times, fare and payment types and be subject to such terms and conditions as we advise through Nelson and Tasman Councils communication channels including the eBus website at
  4. Unless otherwise stated in the terms and conditions for a discounted product or concession or in these conditions, only one fare discount or concession applies at a time for any Trip or Journey. Fares are limited to those set out at:
  5. An off-peak discount is only available when the fare is paid using stored value on Bee Card. Off-peak discounts may not apply on some services.
  6. Children aged under 5 years are eligible for free travel on our Vehicles at all times when accompanied by another passenger aged ten years or older.
  7. School children who meet certain eligibility criteria may travel on a child concession.
  8. Full-time and limited full-time tertiary students that meet certain eligibility criteria may travel on a tertiary concession.
  9. SuperGold Card holders are entitled to free travel on designated services during the off-peak and in accordance with the SuperGold Card eligibility rules.
  10. Community Services Card holders who meet certain criteria are entitled to a Community Connect concession.

8. On Demand

  1. The Conditions in this section apply to all passengers booking and using the On Demand services and should be read in conjunction with the On Demand Terms of Service at: If there is any inconsistency between these Conditions and the On Demand Terms of service, the Term of service take precedence.
  2. All passengers intending to use the On Demand Service must be booked onto the service using the On Demand App or through the service operator prior to boarding.
  3. Hailing and ‘hop on’ are not available. This means the On Demand Service will not stop to pick up passengers who have not booked for the service.
  4. All passengers must be seated for the Journey on the On Demand Vehicles. Once a Vehicle is full, the On Demand App will not allow additional passengers on that Vehicle.
  5. eBus cannot guarantee that the On Demand Service will drop passengers to their preferred connecting Trip or Journey prior to the connecting Trip or Journey leaving the drop off location.
  6. In addition to the conditions set out under clause 20, causing issues or concerns for On Demand services repeatedly (including repeated ‘no shows’) may result in the passenger being banned or trespassed from the service.
  7. The fares for On Demand services are set out in Sections 5, 6 and 7.
  8. Visit the eBus website for fares and information on other public transport services:

9. Safety and comfort

  1. So everyone can travel comfortably and safely, you are encouraged to:
    • Be courteous to fellow passengers
    • Sit down if a seat is available
    • Offer your seat to someone who needs it more than you, for example, older people, pregnant women or people with a disability or who have mobility difficulties
    • Not place bags or other items on seats at times when seating is limited, particularly at peak
    • Only play music using headphones, and at a volume that does not disturb other passengers
    • Take your rubbish and belongings with you when you leave the Vehicle
    • Move as far as allowed towards the back of buses when you are standing.
  2. You must obey all notices and co-operate with, and follow all instructions from, our staff.
  3. We encourage you to interact with our staff, but you must not speak to a bus driver while the bus is moving, except in an emergency.
  4. If there are no seats available or you choose to stand, you must hold onto a fixed object such as a pole, seat-back or strap while the Vehicle is moving. You may not stand:
    • Where you might obstruct others from entering or exiting the Vehicle
    • On the upper deck or staircase of a double-deck bus
    • In any area marked as a “no standing” area.
  5. If you are sitting on a seat in a wheelchair space, pram storage area, you must vacate the seat if the space or area is needed for a wheelchair, pram or cycle, as these areas are specifically designed for these purposes. Similarly, you must remove scooters, skateboards and similar devices from these areas if the space is needed for a wheelchair, or pram
  6. You must not carry onto our Vehicles or pack in any luggage any dangerous articles, including but not limited to weapons, compression gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons and infectious substances.
  7. The following activities or behaviours are not allowed on our Vehicles:
    • Distracting or obstructing the driver
    • Interfering with any equipment on the Vehicle
    • Using emergency equipment or emergency exits, except in an emergency
    • Putting feet or footwear on Vehicle seats
    • Using offensive language
    • Smoking or using e-cigarettes (or other similar “vaping” devices)
    • Carrying any weapon or any noxious or illegal substance
    • Damaging, soiling, littering or misusing any part of the Vehicle
    • Throwing anything in or from the Vehicle
    • Doing anything illegal
    • Distributing anything, offering anything for sale or collecting for charity
    • Doing anything which endangers or causes discomfort or offence to any other person.
  8. You may not get on any of our Vehicles wearing (or wear while travelling) any motorcycle helmet, ski mask or any type of headgear which conceals your face unless you are wearing the headgear for religious, medical, or public health reasons.
  9. If another passenger is not complying with these conditions, please tell one of our staff and we will advise the passenger what they need to do to comply or take other appropriate action.
  10. If you notice any suspicious activity or unattended luggage, please tell our staff as soon as possible.
  11. Councils recognise the impact COVID has on our eBus network and the requirements for passengers. We expect all passengers to follow the requirements set out by the New Zealand Government and Te WhatuOra relating to COVID for public transport.
  12. You may drink on our Vehicles, provided that drinks are in a container with a lid (to prevent spillage) and are non-alcoholic. Eating is not permitted on our Vehicles, unless you need to due to a medical condition, in which case only cold food is allowed.
  13. CCTV operates on eBus services. Please refer to Nelson City Councils website and CCTV policy for further information.

10. Wheelchair or Mobility Aids

  1. We are committed to making public transport an easy and convenient experience for people with disabilities
  2. Space is limited, so wheelchairs or Mobility Aids are accepted on a first-come, first-served basis as capacity allows.
  3. If you use a wheelchair or Mobility Aid while travelling with us, once your wheelchair or Mobility Aid is in the wheelchair area on our Vehicles, the brakes must be applied and the power (if applicable) must be switched off.
  4. All eBus bus services are wheelchair accessible. However, dimension and weight conditions apply, and wheelchair users who can’t board buses without help must have their own Carer who can assist them with boarding.

11. Cycles, scooters, skateboards and similar equipment

  1. Cycles, scooters, skateboards and similar equipment may generally be carried on our Vehicles, so long as they:
  2. Do not unduly interfere with other customers
  3. Are not likely to cause injury to anyone or damage to any property.
  4. Except as set out at clause 22.1, we are not liable for loss or damage to cycles, scooters, skateboards, similar equipment or any other property that you wish to travel with.
  5. You may carry skates onto our Vehicles, but you may not wear them or use them on board.
  6. When carrying cycles on buses equipped with cycle racks:
    • Up to two cycles can be carried at a time on a first-come, first-served basis, as capacity allows
    • You are required to load and unload your own cycle from cycle racks
    • Cycles must only be loaded and unloaded when the bus has arrived and stopped at the front of the bus stop (including virtual stops for On Demand services). You must not stand behind another bus or in the general flow of traffic when loading or unloading cycles
    • Cycles should weigh no more than 25 kg and should have a minimum wheel diameter of 41 cm (16")
    • If an electric cycle with a removable battery is to be carried, the battery must be removed and carried on board by the rider.
    • Folding cycles carried inside buses must not exceed the dimensions of 82 cm long by 69 cm high by 39 cm wide.

12. Luggage

  1. We try to accommodate passengers travelling with luggage, but this is at our discretion and at your risk. You must follow all instructions given by our staff in relation to items brought onto a Vehicle.
  2. Luggage must not block any emergency exits or other passengers’ access on or off the Vehicle or movement inside the Vehicle.
  3. Staff may refuse to carry any item if the available space for luggage is already full, or which they believe to be:
    • Excessively large
    • Hazardous or otherwise likely to cause injury to anyone or damage to any property
    • Due to its nature or condition, likely to cause offence or discomfort to another passenger.
  4. We do not carry unaccompanied luggage.
  5. Except as set out at clause 22.1, we are not liable for loss or damage to your luggage or any other property that you wish to travel with.

13. Children

  1. Children under 5 years old must be accompanied by a passenger who is at least 10 years old.
  2. Our Vehicles have different capacity for carrying prams (including buggies and strollers).

14. Animals

  1. You may travel on our Vehicles with your certified disability assist dog in accordance with the Dog Control Act 1996.
  2. You must comply with our staff’s reasonable instructions regarding your disability assist dog (as defined in the Dog Control Act 1996). Disability assist dogs must travel on the floor of the Vehicle and not on your lap or on a seat.
  3. Domestic pets are allowed to travel on our Vehicles as long as they are enclosed in a suitable pet carrier. The pet carrier must be stored securely in the available space for luggage or on the passenger’s lap.
  4. Passengers travelling with domestic pets are responsible for their and other passengers’ safety and must keep them under control while they are on our premises or getting on or off or travelling on our Vehicles.
  5. You may be refused entry to board the Vehicle or asked to leave the Vehicle with your domestic pet if the Vehicle is crowded; or, if in our opinion, the animal is causing or likely to cause a safety risk or nuisance to other customers.
  6. Passengers travelling with domestic pets must travel during off-peak periods only.

15. Large groups

  1. We encourage larger groups to travel during off-peak periods. This is to minimise the possibility that we may not be able to accommodate your group and may refuse entry to some or all your group on the service that you wish to use.
  2. Large school groups (10 or more students) must be supervised by responsible adults.

16. Ill health or accident

  1. Tell our staff immediately if you become unwell, or injure yourself getting on or off or travelling on our Vehicles. You may also tell us through our website or by email, letter or telephone.

17. Lost property

  1. Let us know if you lose any property while travelling with us. What we do with property found on our Vehicles and how you can get it back (if it is found).
  2. We cannot accept any responsibility or liability for anything left on any of our Vehicles in any circumstances.

18. Filming and photography on Vehicles

  1. We discourage filming or photographing for personal use whilst on any of our Vehicles or premises where the footage collected includes passengers and/or public transport staff where their consent to be filmed or photographed has not been given.
  2. If you wish to film or photograph while on any of our Vehicles or premises other than for personal use, you must seek prior written permission from us.

19. Failure to comply with these conditions

  1. If you do not comply with these conditions and any conditions of use specified on paper tickets we may cancel your Ticket and require you to get off our Vehicle or leave our premises. If this happens, you will not be entitled to a refund.
  2. In addition to anything else in these conditions, we may not let you board a Vehicle or we may require that you get off a Vehicle or leave our premises (as applicable), if we believe that:
    • You are doing or have done anything that is not allowed under these conditions
    • It is necessary for reasons of security or safety (yours or others)
    • It is necessary due to your failure to observe our instructions
    • It is necessary to prevent an illegal act
    • our conduct, age, physical state (including intoxication, impairment by drugs and level of hygiene) or the nature or condition of your luggage, may:
      • Require special assistance that our staff are not able to provide
      • Cause inconvenience to, discomfort to or objection from other passengers
      • Create a hazard or risk to you, other people or property.
    • You do not have a valid Ticket for your Journey, or you have evaded or are attempting to evade a fare
    • You have previously evaded a fare or been involved with vandalising our Vehicles, premises or equipment
    • Your conduct is inappropriate or you are abusive towards our staff or other passengers or cause them any discomfort or offence.
  3. You must get off a Vehicle or leave our premises (and take your luggage with you) when our staff ask you to.
  4. If you have caused any damage or loss to our Vehicles or premises, or caused injury to any person, we may seek redress through appropriate legal channels.

20. Providing feedback

  1. We welcome suggestions and complaints as they help us to improve our services and to put things right when they have gone wrong. If you have any queries, suggestions or complaints, you can contact us through our website or other media channels, or by email, letter or telephone.
  2. In regard to any complaint you make about our services or other communication with us that requires investigation and/or resolution:
    • Your personal information may be passed on to a third party, if we deem it necessary to do so, for the purpose of resolving the issues you raise
    • If you do not want your personal information to be passed on to a third party, you must specifically state this at the time of providing the information to us.

21. Liability for loss or damage

  1. Where we have failed to meet the applicable guarantees under the Consumer Guarantees Act 1993 (as described in paragraph 2.9), in addition to your entitlement to a refund, we may be liable for any loss or damage incurred by you resulting from the failure to comply so long as that loss or damage was reasonably foreseeable.
  2. Under the Contract and Commercial Law Act 2017, we may be liable for loss or damage to your property that you travel with on our services that results from intentional conduct or the gross negligence of our staff or employees.
  3. Other than as described in paragraphs 2.10, 21.1 and 21.2, we are not liable to you:
    • For any losses, damage, costs, distress or inconvenience suffered by you or any other person, or loss or damage to any property
    • For any losses, damages, costs, distress or inconvenience if we:
      • refuse to allow you to travel
      • refuse to allow you to travel with any luggage or other item
      • if our services depart early, arrive late, are cancelled or miss stops or terminate early
    • For indirect or consequential loss not directly caused by a service disruption, e g., if we cancel an Airport service and you miss your flight, then the cost of that flight is not a direct loss and will not be repaid by us.
    • For any losses, damages, costs, distress or inconvenience as a result of a Service Disruption.

22. Definitions

When used in these conditions the following terms have the meaning beside them:

'Community Connect Concession' is a national concession available to people who are in possession of a valid Community Services Card (CS Card).

'Dual' or 'Multi tag on' is the ability to tag (pay for) multiple individuals onto a Vehicle using Bee card.

'Journey' refers to travel between an origin and a destination which may involve one trip, or multiple linked trips on more than one Vehicle and may include a Ride.

'Journey-based fare' refers to the smartcard fares charged based on the number of zones between the first and last points at which a passenger tags on and off.

'eBus' is the operating brand name of public transport services managed by Nelson and Tasman Councils.

'Mobility Aid' refers to any mobility scooter or other personal mobility device in which a passenger remains seated and is self-propelled or electronically powered.

'On Demand App' is the application which is needed to order and pay for Stoke On Demand service.

'Missing Tag-Off Charge' is applied when you fail to tag off your previous trip. The next time you tag on, you will receive a missing tag off charge. This covers the cash fare to the end of the line.

'Off-peak' periods are between 9 am and 3 pm and after 6:30 pm on weekdays and all day on weekends and public holidays. All bus trips on early morning services before 7am are off-peak.

'Operator' refers to an operator appointed by us to provide public transport services under a PTOM Partnering Contract.

'Period pass' is a ticket that allows a user to travel for a defined period (e.g. day or 30 days).

'Product' in the transport ticketing context refers to a fare or a means of fare payment, or combination of both, by which a passenger gains legal access to travel on public transport, and may include smartcards, single-trip tickets, multi-trip tickets, free transfers and period passes.

'PTOM Partnering Contract' refers to a contract between Nelson City and Tasman District Councils and an Operator of rail or bus services entered into in accordance with the Public Transport Operating Model and the Land Transport Management Act 2003.

'Bee Card' is a contactless smartcard issued by xxx that can be used for payment for travel on eBus services in the ten regions on which Bee card payment is accepted.

'Smartcard' in the transport ticketing context refers to a re-usable contactless electronic card capable of being personalised (e.g. by registration) or associated with a user, and of storing values or fare products.

'Stored value card' is a smartcard, allowing a user to load funds in the form of stored values or travel passes onto the card to use the public transport system, usually by tagging on and tagging off each vehicle or platform.

'Stored value' means a monetary value that is loaded directly onto a valid stored value card.
One or more units of the value stored on the card may be consumed at the time the card is used based on the fare calculation rules. Any residual values may remain on the card until they are consumed from time to time.

'SuperGold Card' is a discounts and concessions card for seniors and veterans issued by the Ministry for Social Development.

'Ticket' refers to a right to travel, which may be in the form of a paper Ticket (such as cash tickets) or a validated Bee Card, or SuperGold Card, and may also require a proof of entitlement.

'Transfer' means a change of vehicle to connect two consecutive trips during a Journey. The definition of Transfer in this document excludes transfers between public transport services and other modes of travel, such as walking, cycling, wheel-chair access or driving.

'Transfer product' means a ticket or smartcard functionality that allows Journey-based fare calculation (fare integration) or targeted application of discounted transfers to certain Journeys.

'Trip' refers to travel on one Vehicle between two locations and may include a Ride.

'Vehicle' is a reference to a e bus .

'We', 'us', 'our' or 'staff' means Nelson City and Tasman District Councils or an Operator including employees or contractors of either Council or the Operator.

'You' or 'your' means any passenger using a Vehicle or a passenger who is on premises that form part of the eBus public transport network.